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Benefits:
The
most obvious benefit from using Aspect’s LossPREVENTION
solution is a marked increase in the effectiveness of
the loss prevention personnel.
This,
in turn, leads to:
• Greatly increased recovery: shorter time
and more dollars.
• Significant reduction in shrink
• More effective use of loss prevention
resources
• POS training issues detected early on
Longer
term, a series of successful recoveries will have a
significant deterrent effect on employee theft, with
an additional reduction in shrink.
Less
obvious, but equally important benefits are in the area
of Customer Service - a customer may appreciate being
informed by the store that they have blocked an attempt
at fraudulent use of his credit card, rather than finding
out at the end of the month, when the fraudulent charges
appear on his bill!
Another
benefit is the ability to detect possible training deficiencies
before the mistakes get out of hand. The reports will
indicate the same incidents occurring for the same operator
on a regular basis i.e., excessive voids or price overrides.
Successful
detection of major fraud (as opposed to employee pilfering)
may also result in good publicity for the retailer,
particularly if his competitors were defrauded without
their knowledge.
Next:
The Big Picture; Technology
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