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Introduction
Consumer
theft is typically thought of in terms of shoplifting.
However, there is a growing criminal element successfully
causing much larger losses for the retailer by means
of fraudulent tender activity. These fraudulent tenders
include forged gift certificates, bogus merchandise
credit vouchers, refunds made with externally generated
PoS receipts, employee discount abuse, checks, etc.
A
case came to light involving a major home improvement
center chain. The scam stretched from New England to
Texas, and involved two key individuals and as many
as a dozen helpers, including inside participation.
Receipts were printed with valid store and merchandise
information on the retailer's pre-printed register receipt
tape. A shopper would enter the store with the receipt,
take the identified merchandise off the shelf and proceed
to the refund desk for credit. The estimated loss to
the retailer over the two-year period is $1 million.
A
department store chain has outlets in several of the
resort hotels in the Atlantic City, New Jersey area.
Working with these large hotels, the retailer made their
gift certificates available for use as give-away prizes
by the hotels. After several months, a large quantity
of forged gift certificates began to appear. The store
personnel had no way of determining which gift certificates
were real and which were forged.
Next:
Aspect Global AUTHORIZATION: The Solution
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